AI and Learning Engine
Artificial intelligence is taking over the call centers. Are you ready to transform customer interactions and improve engagement with the AI and learning engine features of Knextep?
Technology is transforming the style we interact with the world. Artificial intelligence (AI), big data, machine learning, learning engine, deep learning as deep neural networks, cognitive computing, chatbots, natural language processing, and many more. Believe it or not, these tech trends are now changing the way we live, communicate, buy and work.
Customer support services have changed. Recent advancements in this particular field of AI impact whole marketing and customer service landscape. AI-driven marketing technologies can actually learn from your company’s historic data by using machine learning. AI powered Knextep offers a such technology to deliver a more personalized and better way of interacting with your customers.
How to use AI and Learning Engine features?
AI-based Knextep technology offers an easy-to-use customer service management solution. The user-friendly system transforms customer experiences across all channels, devices, touchpoints into knowledge base items. You can build and train your own machine learning models easily that can work on any type of data. After Knextep has learned enough from your user experiences, he will predict the issue category and select the correct workflow, so the issue will be forwarded to the related department or person automatically, just like you did in similar cases. With the power of learning engine, Knextep provides easy-to-use customer service management for sustainable customer satisfaction.
What are the benefits of the AI and Learning Engine of the Knextep?
In the digital world, the customer’s voices have never been louder. Listen to them with the AI and Learning Engine features of the Knextep, if you want to help your company become more successful and competitive. With these features you can create distinctive customer experiences and improve overall call center performance.
Knextep’s new generation call center agents can:
- Categorize notifications automatically based on their contents, assign them to the relevant workflow and the right categorization.
- Learn from your old data or usage past.
- Listen to chats, emails, social media channels, complaint websites.
- Informs customers via e-mail and sms.
- Send an SMS or email reminder in case there are delays in notifications.
- Process tens of thousands of notifications per minute.
Knextep with the AI and learning engine increases employee engagement, reduce costs, improve efficiency, transform customer interactions, and improves the customer experience in your organization. You can deliver exceptional conversational support solutions across multiple channels, boost sales and reduce customer acquisition costs with Knextep!
How can I get?
Artificial Intelligence is reshaping customer experience and it can happen right now in your organization’s contact center space. Deliver an outstanding experience by using the Knextep. To learn more about the Knextep and the features, contact us.