As an outsource customer service management company, we have to work with trustable business partners that may lead us to success. We are very confident with Knextep’s innovative, continuously improving features.
Orçun Obalar Marketing and Sales Manager
With Knextep, we defined our customer communication processes then we were granted ISO 10002:2004 certificate in 10 days
Serdar Demiroğlu IT Security and Quality Manager
Knextep captures the issue, identifies the workflow, assigns tasks, tracks the processes, in the case of latency escalates to upper management. All happens according to what we have defined.
Salih Karabulut Service and Customer Experience Manager
Using Knextep, we convert requests and suggestions of our 600,000 consultants into satisfaction. So that, on a single consolidated platform, we can manage all issues received from different channels.
Nursel Kölemen Customer Relations Supervisor
Knextep is fully integrated with our systems. We know our customers, display the demand history, and provide faster service in a shorter time. Since our branches, Head Office units and Operations Center are working on the same platform, progressing from a single point facilitated our processes and our life. We are aiming to take Knextep processes to every platform where the customer is found. It is easier to manage complaints from all channels thanks to the perfect system operation and our professional team. At the same time, Knextep facilitates our work to a great extent in terms of the accurate reporting of notifications received by our Bank
Ebru Turhan Keskin Complaint Manager
We provide broad range of services within the scope of our turnkey projects such as ERP projects, IT infrastructure, field services and automation solutions. The tools and utilities provided by Knextep enable us to serve a wide range of type of issues; from hard disk problems to ERP support, from training requests to on site services. All issue resolutions are handled in harmony with inventory management and the related support agreement.
Gökhan Uzun Technical Service Unit Manager
Knextep enables us to manage the relationships with our citizens at 360°. We are capable to define and track our internal processes. Citizens are informed by email or sms.
Erdem Zekeriya İskenderoğlu IT Manager