Knextep skillfully incorporates all features that companies need for effective customer complaint management. Knextep allows users the capability of end-to-end management of incoming customer complaints from a single center and pre design complaint management procedures.
Knextep offers a solution mechanism which allows its users to determine and plan in advance what tasks each customer agent undertakes, in what order and for how long. It assigns tasks to relevant units and staff according to the topic of the complaint It allows users to follow up on delays in resolution processes and measure the process performance. It also enables its users to get to the bottom of issues and do a root cause analysis.