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SaaS PRICES

CUSTOMER SERVICE USERS
CUSTOMER SERVICE USERS
USER / MONTH
120$
PROCESS USERS
PROCESS USERS
USER / MONTH
75$
CHAT OPERATORS
CHAT OPERATORS<br />
USER / MONTH
55$
CUSTOMER SERVICE USERS

PROCESS USERS

CHAT OPERATORS

Phone Number
Business e-Mail

Customer Reviews

Group Head of Customer Service
Ozcan VARNA, Allianz
December 2017
Knextep is a very user-friendly application that keeps all the functions needed in a notification management system (escalation structure, workflow etc.). It is a great advantage that the changes of process or the flows from business departments can be managed by users without the need of IT support. Considering all of these, Knextep become more prominent than other products.
63 people found this helpful
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Customer Complaint Team Manager
Ebru Turhan Keskin, ING Bank
February 2017
We integrated our systems. We know our customers, display the demand history, and provide faster service in a shorter time. Since our branches, Head Office units and Kahramanmaraş Operations Center are working on the same program, progressing from a single point facilitated our processes and our life thanks to Knextep.
85 people found this helpful
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Senior Consumer Insights Manager
Hande Canoglu Korkmaz, Flormar
March 2018
We needed a platform that we can maintain communication with customers constantly in every channel, also that we can install and manage by ourselves. Thereupon, we began a quest. At a call center conference, we had the opportunity to see Knextep presentations and “This is what we look for!” we said.
45 people found this helpful
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Customer Communication Center Executive
Zulfiye Akcicek Coskun, Bosch
April 2018
At Bosch Termoteknik our basic strategy is to be customer focused. We thought Knextep would ensure that we can generate alarms about the quality of our products. We started to give a personal service with Knextep. For instance, we are tracking mistakes about a new model and allow them to be resolved quickly by relevant departments. Being able to intervene before proliferating problems through proactive action gives us great benefits.
86 people found this helpful
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Business Development Director
Eylul Eygi, Modanisa
July 2017
Knextep has a structure that allows us to make the changes we want. Besides, it’s a local product. We decided to use Knextep to trace our customers’ history, to facilitate communication between internal departments, and to be able to stand by the customer until his/her notification is closed. We preferred especially, for the reasons as being a program that we can design by ourselves without receiving help from IT.
76 people found this helpful
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Customer Retention & Campaigns Manager
Oya Karagoz, Mudo
April 2017
We chose Knextep to take advantage of features suchlike integration possibilities, ease of use, training and consulting support. Within about two weeks, we were able to follow our complaints end to end.
75 people found this helpful
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Customers Group Executive
Gokhan Pacali, Teknosa
October 2018
Some of the reasons that lead us to Knextep are effective time management, possibility to design without help from IT, cloud feature, opportunity to analyze cases afterwards, measuring by following up in certain processes and being a suitable system for our new substructure.
98 people found this helpful
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Marketing and Customer Management Digital Channels Executive
Baris Inan, Anadolu Insurance
June 2018
As an insurance company, the most common contact we receive is damage claims. In addition to customers, we have many business partners such as agencies, hospitals, auto services and etc. We have been using Knextep for the past year to combine all these platforms on a single platform and to follow up with a 360-degree view, to avoid duplicate records and to serve our customers better.
38 people found this helpful
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Operation Director
Ilker Mermertas, Hedef Filo
November 2018
We started using Knextep to get in touch with our customers more and to understand them better. We chose Knextep for competences like a quick and efficient performance when to add a structure or when a new integration is needed, its reporting features and single screen system.
63 people found this helpful
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Ethics and Customer Director
Refia Isık Aydin, Kuveyt Turk
December 2018
With Knextep, we can quickly adapt to the regulations of committee on banking supervision and easily prepare the demanded reports. Knextep matches exactly with our information security rules.
62 people found this helpful
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Customers Group Executive
Orhan Sonmez, Sedas
September 2018
We have initiated a change movement in order to keep in step with technology in forwarding the malfunction notices, leakage notices, complaint and demands to relevant departments, solving them and replying back to the customer. In this change movement, we chose Knextep as the optimal system for our requirements.
40 people found this helpful
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COO
Tanol Turkoglu, Alternatif Bank
July 2017
Knextep’s interface and workflows can be designed for business units, regardless of IT. Thus, the workload of IT is decreasing. Integrated with banking systems; we can use all information in the customer’s bank from complaints management. We do not have to go from one screen to another. We can design hundreds of processes in a single platform integrated with each other.
47 people found this helpful
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IT Manager
Erdem Zekeriya Iskenderoglu, Zeytinburnu Municipality
August 2018
Knextep allows collecting and managing notifications from all communication channels in a single center. When the complaints are recorded, work can be assigned to the relevant directorate via Knextep and the performance of the teams can be measured.
66 people found this helpful
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Sales and Marketing Director
Orcun Obalar, Teknosor
May 2018
Knextep offers a flexible, easy to integrate and reportable structure to its customers. With Knextep, it can be scaled so that the infrastructure of different customers can be managed from a single center.
55 people found this helpful
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Egebimtes Technical Service Department Director
Gokhan Uzun, Egebimtes
January 2018
Knextep, in the notification management process, allows us to carry out all inventory management and follow-up of maintenance agreements simultaneously.
70 people found this helpful
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